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Nomali is an online store that focuses on quality outdoor goods.
The products sold are primarily intended for outdoor life and for use in nature.
The company is based in Malmö, Sweden
If you wish to get in touch with us, please send an email to [email protected] with your case and your contact information, we will get back to you as soon as possible.
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation, you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, please contact us immediately via e-mail to [email protected]
You can always cancel your order, given that the order has not been sent yet. To cancel your order, please contact customer service [email protected]. If your order has already been sent, you need to pick up the package and then return the package to us.
Within Sweden our normal delivery times are 1-4 days and orders placed on weekends are sent no earlier than the following Monday.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected]
For deliveries outside of Sweden and within Europe, the delivery time is 2-7 days depending on your country of residence.
All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and we reserve the right to readjust the price.
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
If you wish to return a certain product, please send us [email protected]. Please state your name, address, e-mail address, order number and which product you wish to return in the message
You should return the unused goods in their original condition with all original packaging and no later than within the legal 14 days after the notice of withdrawal.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
We reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product, when the product has been used or damaged.
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we will undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a faulty item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors or defects must always be reported to us via email at [email protected] where your name, address, order number and a description of the error should be described.
If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation.
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, disasters, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
We reserve the right to make printing errors on this website as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
According to the Electronic Information Act, visitors to a website must, for the purpose of privacy, be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.
By shopping at Nomali, you accept to follow our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without a legal basis.
Nomali is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person
10.2 What information do we store?
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, promotions and similar mailings take place with your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of payment providers is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna, Visa and Master Card.
10.4.2 Shipping company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: DHL, PostNord.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
We use Getnewsletter to send out newsletters.
10.5 The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection
Nomali is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.