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You have the right to a 14-day right of withdrawal and exchange right after you have received your order, this applies to all items in our range. When you return an item to us, you as the customer are responsible for returning the goods, it is important that you pack the item carefully so that the item or the original packaging is not damaged, we will not approve goods if the original packaging is damaged. If you as a customer have handled the product to a greater extent than necessary to determine properties and / or function, Nomali has the right to charge compensation for the depreciation of the product.
You can always cancel or change your order, as long as the order has not already been sent. To cancel / change your order, contact customer service via our email address ([email protected]) before the order is sent. If your order has already been sent, you need to pick up the package and then return the package to avoid any costs.
Refund
When you return as been approved, the fund will be credited back to you within 14 days to the payment method you used for the purchase, If you have paid for the order with a credit card, we will refund the money to the card.
If you have chosen the payment method Klarna invoice, you should report return to Klarna in their app or to their customer service. Then your invoice will be paused until we have handled your return. It will then be credited if you return the entire order. If you returned parts of the order, a new and updated invoice will be sent out instead to your email address. Refund of received and approved return takes place within 14 days.
We reserve the right to cancel orders, regardless of whether it concerns errors such as stock balance, price, technical problems or mass orders. We also reserve the right to delays and final sales.